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Returns, Refunds & Replacements

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. To arrange this, please contact us at +65 6732 3452 (Mon-Fri 10am-5pm) or by email on info@smws.sg. Please note we cannot replace any whisky bottles that have been opened.

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. You should confirm to us at +65 6732 3452 (Mon-Fri 10am-5pm) or by e-mail to info@smws.sg that the return is being made prior to sending it to: The Whisky Store, 315 Outram Road #13-07, Tan Boon Liat Building, Singapore 169074 including visible / legible note explaining the return and reason for it.

The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers’ documentation. We must have confirmation of these breakages or shortages within 2 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.

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